We want you to shop with confidence. If something isn’t right with your order, we’re here to help through a simple and transparent process handled directly via chat.

🔁 Returns Eligibility

• Returns are accepted only for items that are defective, damaged, or incorrect upon arrival.
• Items must be reported within 24–48 hours after delivery.
• Products must be unused, in original packaging, and in the same condition received.

💬 How to Request a Return

• Contact us directly via WhatsApp.
• Provide your order details and a clear photo/video of the issue.
• Our team will review your request and guide you through the next steps.

💰 Refund Policy

• Refunds are processed only after the returned item is inspected and approved.
• Approved refunds will be issued via the original payment method or alternative method agreed during WhatsApp chat.
• Processing time may vary depending on your payment provider.

🔄 Exchanges

• If preferred, eligible items may be exchanged instead of refunded (subject to stock availability).
• Exchange arrangements will be confirmed via WhatsApp.

⚠️ Non-Returnable Items

• Items that have been used, washed, or damaged after delivery.
• Products without original packaging or proof of purchase.
• Items marked as “final sale” (if applicable).

📦 Important Notes

• All return and refund requests must be handled through WhatsApp communication only.
• We reserve the right to decline requests that do not meet the return conditions.
• Shipping fees (if any) are generally non-refundable unless the error is on our side.